Every January on the SEI Blog, we present the 10 most-visited posts of the previous year. This year’s list of top 10 is presented in reverse order and features posts published between January 1, 2021, and December 31, 2021.
10. Top 10 Considerations for Effective Incident Management Communications
by Brittany Manley
Communications are essential to the overall sustainability and success of cybersecurity centers and incident management teams, both in times of crisis and during normal operations. Due to the importance of communications, and the fact that communications planning is often overlooked, the SEI developed the Guide to Effective Incident Management Communications as a resource for cybersecurity centers and incident response organizations looking to improve their communications planning and activities. This blog post is adapted from that guide and it provides 10 considerations for effective communications planning, and considerations and best practices for communications responsibilities in support of incident response services.
Cybersecurity centers and incident response teams focus on mitigating threats by identifying, protecting, detecting, responding to, and recovering from cybersecurity incidents. These teams may be responsible for many different types of communications, ranging from communications with constituents to sharing information with the general public and the media. How organizations plan for and manage these communications and how they are received will influence trustworthiness, reputation, and ultimately the organization’s ability to perform incident management services effectively. The guide provides considerations for various types of communications, including constituent, media, and crisis communications. It addresses best practices for the dissemination of timely and accurate information, including organizational considerations, types of communication and content, and examples of what should be included within communications plans.
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9. Benefits and Challenges of SOAR Platforms
by Angela Horneman and Justin Ray
Network and defense analysts are facing increasing numbers of security alerts and, as a result of fielding those alerts, burnout. Dark Reading reported that the average security operations center (SOC) receives 10,000 alerts
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